The process of how we customize your trip is not easy. We invite you to browse this part of our website to have an idea of how do we proceed. Our experts perform a true artisan work to make your trip a success.
Study your request
Once we receive your request via our website or email box, we pass it on to our experts who study it. They begin their research and design immediately. Each trip is an expert work, custom designed, taking into account the finest details matching with your tastes and interests.
Providing you with information and advice
You will have an answer within 48 hours. Our experts are available to guide and advise you to make sure that you get the trip you are looking for. We don’t impose anything, we’ll respect your choice. If you do not have a clear idea of your trip, we will help you select destinations and circuits, and let you know best times to visit each destination.
Working out the program and the quote
Within 2 days, you will receive a detailed program based on your interests and your availability. Since your trip will be tailor-made, you are free to study our proposal and to make any changes at both the program (itinerary, sites, activities) and services (accommodation, transport, catering…). All will be customized to meet your preferences, but we will advise if we deem it necessary, this is the added value of our agency. The experience of our experts makes all the difference to planning your journey while taking into account the requirements of the countries.
Making reservation of the services
Our experts will work closely with you until your project fits you perfectly. Once you agree on our quote and you send us your confirmation, we will guide you for the formalities of booking: reservation forms, payment of the deposit… After receiving your information and your payment, we will make the reservations: accommodation, transport, guides, restaurants … and will keep you informed.
Keeping up with you throughout your trip
All you need to do now is enjoying your trip and you always have our 24/7 hotline support in case you need any urgent assistance. We are local people, we always follow your itinerary and keep the contact with you.
Our customer service will give you all the information concerning a good preparation of your stay:
Our guide and driver are warmly welcome you at the airport on the day of your arrival. We will be happy to meet you at our office, a wonderful opportunity to meet, talk and have a good time together. The travel documents are handed to you and we will make a final update with you.
You will have a private car with a driver and a guide who will lead you to destinations at your own pace. They will adapt the program to your best convenience. We will regularly be in touch with them to coordinate your activities. The day before your arrival we call all providers and hotels to confirm your arrival.
You will benefit from free 24/24 customer support: an emergency number will be provided at your arrival so that you can reach us at any time. We will call you regularly to have some news from you and ensure that your trip is going well. We will also assist you in the confirmation of your return flights, insurance formalities for lost luggage or any other possible incident which could occur during your trip.
We assist you from A to Z, from the development of your project until the end of your holiday. This will enable you to travel with confidence.
It would be great pleasure that we welcome our travelers at our office, especially our head office (if you take a trip to Vietnam). A meeting with you is a great opportunity for us to get to know you IN PERSON after many mail exchanges. You will have the chance to meet your travel consultant who have corresponded with you in the preparation of your trip. Each couple, each family or group having their own personality and leave us different emotions and priceless memories.
Once you arrive your home after finishing your tour with us, we would like to know if everything was going on well and your thought about the trip.